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Return-Exchange-Credit

We're sorry your order didn't work out, so let us make things right!  We offer 3 options for returns: Refund, Exchange, or Credit. Please see below for more details after reading our return policy.

What is the return policy?

Wylder will accept unworn or defective merchandise for refund or exchange, within 21 days of when you receive your order. Return authorization is not required. Return shipping is the responsibility of the customer if choose the REFUND option. If you choose the EXCHANGE or CREDIT options Wylder will cover the shipping costs..see details below. Please keep your purchases away from pets, smoke and perfume until you are sure you want to keep them.

Where do I ship my return?

Drop Ship

*Please email hello@wyldergoods.com for assistance. Do not mail product back to Wylder warehouse. 

 

Regular Returns

Please ship to:

Wylder

ATTN: Returns

150 Commonwealth Ave

Suite #5

Salt Lake City, UT 84115

Please email hello@wyldergoods.com, for help with returns.

How should I send back my return?

  • Please ship back to us the item(s) you would like to return via your preferred shipping method, with the original invoice number, and indicate whether you would like to exchange it for another item or if you would like to return it all together. Items will be refunded in the manner of the original payment.
  • Please note, packages must be returned by a carrier that can provide guarantee of delivery. Wylder is not responsible for packages lost during return shipment. We suggest using UPS or FED EX for reliable delivery.

 

REFUND

How will my return be credited?

  • Your return will be credited back to the original method of payment used to make the purchase once returned product(s) are received by either Wylder Warehouse or the Drop Ship Brand where product(s) came from.
  • If you paid with a gift certificate a new gift certificate will be issued for the amount of the credit and mailed to you.

EXCHANGE

What kind of exchanges will Wylder accept?

  • Love it but need a different size, color, or pattern? We're happy to exchange as long as we have the item you want in stock
  • Currently, we are only able to process exchanges for domestic (US) customers 

How do I go about an exchange?

  • First email hello@wyldergoods.com to see if we have the item you want to exchange it for in stock. If we do, we will send you a return label for shipping.
  • On original packing slip please put what you want to exchange item for and put it with your return shipment to inform the warehouse.

Do I have to pay for shipping both ways?

When will I receive my exchange?

  • Once we receive your return we will send out your exchange. Please allow the regular shipping estimates for time received.

CREDIT

If you don’t like your purchase and you don’t want to exchange or return for a refund you have a CREDIT option in the form of a Gift Card to our Wylder Marketplace. 

How do I go about getting credit for my return?

  • First email hello@wyldergoods.com receive a return label for shipping the item back to us.
  • On original packing slip please list your reason for the return and that you want to have CREDIT for the return.

Do I have to pay for shipping both ways?

How will I receive my credit?

  • Once we receive your return we will send you via email a Wylder Gift Card for exact amount of the returned item. You can use it towards your next Wylder Purchase!!!

Will the credit ever expire?

  • No!
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