FREE SHIPPING ON ALL ORDERS OVER $100

FAQs

Order & Payment

Can I change my order?

Once your order is placed, it cannot be changed. This is due to the fact that we send orders directly to our warehouse as they're submitted to ensure the fastest delivery time possible. If you have any questions/concerns, please e-mail us at hello@wyldergoods.com.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and online Gift Cards (which you can purchase on our website). *Please note that we cannot split payments between credit cards.

When will I be charged?

Your card will be charged immediately in order to reserve product.

Does Wylder charge sales tax?

We are required by law to charge sales tax in the state where we have a physical presence, which is Utah.

How do I use my Discount/Promo code?

If you have a discount code to use, you can put the code during the third step of checkout, listed below the Total. Click on "Have a coupon code?" and enter your discount code. Your total will reflect the discount applied to your order.

Please note that discount codes do not apply on certain items/brands, including but not limited to items that receive credit back. Exclusions will be mentioned on individual product pages.

You cannot use more than one discount or promo code on a purchase.

How does the percentage benefit model work?

2% of all sales are quarterly allocated directly to our non-profit partners. This is not an additional charge to you, but rather a donation we make on behalf of Wylder. 

 

Shipping

When will my order ship?

Most orders ship within 1-3 business days of order placement. We do not ship orders on Saturdays or Sundays.  

How will my order be shipped and what carriers does Wylder use?

Most of the time we ship merchandise via the United States Postal Service (USPS Priority Mail). USPS can usually get a package anywhere in the 48 continental United States within 2-7 business days (including Saturday). Alaska, Hawaii and international usually takes an extra several days and in rare cases up to a week longer. For heavier, bulkier, and more expensive items, we typically ship using UPS. For orders over $300, packages will be shipped with a signature requirement.  If you have any shipping requests, contact us once you have placed your order, and we will see what we can do for you. We currently have no overnight shipping option.

*Refer to chart below for shipping methods and estimated transit times.

Shipping Methods and Estimated Transit Times

UNITED STATES

Shipping Method

Cost

Delivery Time from date of shipping

Standard Shipping

USPS Priority or UPS Ground

Free - $8.50

2-7 Business Days

Hawai & Alaska

Shipping Method

Cost

Delivery Time from date of shipping

Standard Shipping

USPS Priority or UPS Ground

Free - $8.50

8-10 Business Days

Canada/International

Shipping Method

Cost

Delivery Time from date of shipping

Standard Shipping

USPS International Priority 

$20 Flat Rate

1-3 Weeks

Returns + Exchanges + Credits

We're sorry your order didn't work out so let us make things right!  We offer 3 options for returns: Refund, Exchange, or Credit. Please see below for more details after reading our return policy.

What is the return policy?

Wylder will accept unworn or defective merchandise for refund or exchange, within 21 days of when you receive your order. Return authorization is not required. Return shipping is the responsibility of the customer if you choose the REFUND option. If you choose the EXCHANGE or CREDIT options, Wylder will cover the shipping costs (see details below). Please keep your purchases away from pets, smoke and perfume until you are sure you want to keep them.

Where do I ship my return?

Please ship to:

Wylder

ATTN: Returns

150 Commonwealth Ave

Suite #5

Salt Lake City, UT 84115

Please email hello@wyldergoods.com for help with returns.

How should I send back my return?

  • Please ship back to us the item(s) you would like to return via your preferred shipping method with the original invoice number and indicate whether you would like to exchange it for another item or if you would like to return it altogether. Items will be refunded in the manner of the original payment.
  • Please note: packages must be returned by a carrier that can provide guarantee of delivery. Wylder is not responsible for packages lost during return shipment. We suggest using UPS or FEDEX for reliable delivery.

REFUND

How will my return be credited?

  • Your return will be credited back to the original method of payment used to make the purchase once we receive the returned product(s).
  • If you paid with a gift certificate, a new gift certificate will be issued for the amount of the credit and mailed to you.

EXCHANGE

What kind of exchanges will Wylder accept?

  • Love it but need a different size, color, or pattern? We're happy to exchange as long as we have the item you want in stock
  • Currently, we are only able to process exchanges for domestic (US) customers 

How do I go about an exchange?

  • First, email hello@wyldergoods.com to see if we have the item you want to exchange it for in stock. If we do, we will send you a return label for shipping.
  • On original packing slip please put what you want to exchange item for and put it with your return shipment to inform the warehouse.

Do I have to pay for shipping both ways?

When will I receive my exchange?

  • Once we receive your return we will send out your exchange. Please allow the regular shipping estimates for time received.

CREDIT

If you don’t like your purchase and you don’t want to exchange or return for a refund you have a CREDIT option in the form of a Gift Card to our Wylder Marketplace. 

How do I go about getting credit for my return?

  • First email hello@wyldergoods.com receive a return label for shipping the item back to us.
  • On original packing slip please list your reason for the return and that you want to have CREDIT for the return.

Do I have to pay for shipping both ways?

How will I receive my credit?

  • Once we receive your return we will send you via email a Wylder Gift Card for exact amount of the returned item. You can use it towards your next Wylder Purchase!

Will the credit ever expire?

  • No.

Price Matching Policy

WYLDER carries a great number of products that are sold in multiple online stores, however, we are unable to price match items that you see of a lesser value from another website. We run our sales according to a strict promotional timeline policy provided by the brands we partner with which is why we will not be able to issue a refund once your item has been purchased for a promotional sale price that you see on our site after purchase or for an item purchased elsewhere.  

We genuinely thank you for your business and for supporting Wylder’s mission. We donate 2% of every purchase to our non-profit partners and hope this translates to a reasonable flexibility concerning our policies and how they effect our ability to give back to the organizations we support. 

If you have any concerns or questions regarding this policy please don’t hesitate to email:  hello@wyldergoods.com

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